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Research papers

Service development in Swedish service companies

The result of the study is derived from interviews with some thirty service companies which are members of the Swedish Coaliation of Service Industries. The study has focused on service development with the underlying assumption that this is the...

Catalogue: Seminar 1987: Strategies For Service Management
Author: Göran Hyttfors
June 15, 1987
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Citation

Hyttfors, G. (1987a, June 15). Service development in Swedish service companies. ANA - ESOMAR. Retrieved April 28, 2024, from


https://ana.esomar.org/documents/service-development-in-swedish-service-companies


Research papers

The savings banks card in Sweden

This paper is a case description of the approximately ten years old development and introduction period of the Swedish savings banks card. It gives the background, describes the planning and results and also tells about some of the specific ways in...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Göran Hyttfors
February 1, 1985
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Citation

Hyttfors, G. (1985a, February 01). The savings banks card in Sweden . ANA - ESOMAR. Retrieved April 28, 2024, from


https://ana.esomar.org/documents/the-savings-banks-card-in-sweden-